Known Issues

Known Website Issues

• ★ Known Issues - Updated 17th January 2020

Frequently Asked Questions

Frequently Asked Questions for All Users

• I've registered interest in an opportunity. What happens next?
• What to do if you can't log in
• What do I do if I don't hear back about my registration of interest?
• Minimum system requirements
• Deleting your account

Frequently Asked Questions for Recruiters

• Why can I see content that isn't linked to our Volunteer Centre?
• Why won't the site let me add an organisation page?
• I can see an opportunity in Recruiter Dashboard, why can't I edit it?
• Why can't I see opportunities in my dashboard?

Support for Volunteers

Volunteering opportunities

• ★ How to search for volunteering opportunities
• How to register your interest in an opportunity

'Your Do-it'

• What is 'Your Dashboard'?
• What are my 'Volunteering preferences'?
• What is my 'Volunteering CV'?
• How to update 'Account settings'

Using Do-it.org

• Signing up
• Signing in
• Navigating Do-it.org
• How to reset or change your password

Support for Recruiters

Using Do-it.org

• Signing up
• Signing in
• Navigating the website
• How to update your email address or password
• The Do-it API
• Exporting Data

Organisation guidance

• How to add a new organisation
• Editing your organisation details
• Joining an organisation that already exists
• Leaving and deleting an organisation

Opportunity guidance

• Adding a new opportunity
• Editing and updating existing opportunities
• Understanding Locations
• What is an Alternative Contact?
• The Do-it Widget

Application guidance

• Dealing with Applications
• 'My Applications' on Recruiter dashboard

Imagery guidance

• Organisation and Opportunity Images
• How to resize images

Support for Volunteer Centres

Using Do-it.org

• Signing In
• Navigating the website
• How to change your email address or password
• The Do-it API
• Exporting Data

Organisation guidance

• How to add a new organisation
• Editing your organisation details
• Joining an organisation that already exists
• Leaving and deleting an organisation

Opportunity guidance

• Adding a new opportunity
• Editing and updating existing opportunities
• Understanding Locations
• What is an Alternative Contact?
• The Do-it Widget

Application guidance

• New email copy - 22/04/15
• Dealing with Applications
• 'My Applications' on Recruiter dashboard

Administration and self-service

• How to add an administrator to an organisation
• How to edit or remove an administrator
• What do administration permissions mean?
• What is self-service?
• Self-service 1: Complete self-service
• Self-service 2: Joint Administration

See all 7 articles

Imagery guidance

• Organisation and Opportunity Images
• How to resize images

Do It Life

Support for UK Online Centres

• Accepting an invite to the platform
• Create a Volunteering Event
• Managing your Volunteering Events and Volunteer Applications

Support for volunteers

• Managing your data

Support For Recruiters

• Accepting an invite to manage an Organisation Profile
• Create a Volunteering Event
• How to delete a channel
• Signing up your organisation to Doit.life
• Adding further admins to your organisation
• Creating a volunteering opportunity

See all 7 articles

Support for Ecosystem owners

• Invite an organisation to publish to your channels
• Inviting Organisations to join your Ecosystem
• How to join an ecosystem
• How to create a group
• How to join a group

Doit.life partner FAQs

Process FAQs

• Can volunteers sign up and manage their own opportunities?
• Does the platform provide a standard form to request a volunteering opportunity along with the skills they can provide and the impact that it will have on a) the volunteer, b) the charity and c) Helpforce?
• Can DoIt.Life provide the ability for the system to issue communications to the charity/organiser to confirm a volunteer has signed up?
• Does DoIt.Life have the ability for the system to issue a reminder to the charity/organiser that the volunteering day is coming up?
• Can the platform automatically issue a feedback form to the employee to complete post-opportunity?
• Does the platform automatically issue a feedback form to the charity to complete post-opportunity?

See all 7 articles

Working with External Partners FAQs

• Is DoIt.Life well established and trusted within the charity sector?
• Is there a pre-existing set of charities that have loaded their opportunities on the platform that could be included in an Ecosystem if needed?
• Is the platform easy to use to update and manage for a charity or other organisation?

Non Functional FAQs

• Is the platform available 24 hours a day, 7 days a week?
• Is DoIt.Life accessible on a mobile, tablet or desktop?
• Is there Single Sign on capability?
• Does the platform have a high performance level with excellent response times (respond in 3 seconds or less)?
• What is the commitment on unplanned downtime?
• Is data held securely and confidentially with sharing only with organisations necessary to facilitate the volunteering opportunity?

Other FAQs

• Is the platform compliant with the latest GDPR requirements?
• Is it possible to provide a live feed of the charitable activities from the platform to Helpforce and other external sites?
• Is there the ability for Social Media Team to use and upload content from the Platform to share on Facebook, Instagram, Linkedin etc?