Known Issues & FAQs

Known Website Issues

• ★ Known Issues - Updated 15th May 2020
• ★ How to submit a bug report

Frequently Asked Questions

• I'm having trouble signing in
• I've not heard back from a recruiter
• I've not heard back from a volunteer
• How do I delete my account?
• Minimum site requirements

Support for Volunteers and Doers

Signing up and getting started

• Signing up
• Signing in
• Managing My Profile
• I don't have a phone/passport - how do I verify my account with Yoti?

Finding something to do

• Virtual roles for Volunteers
• What’s the difference between 'I Want To Help', 'Buddy Up' and 'Be A Neighbour' options on signup?
• How to search for volunteering
• What happens after I register my interest?

Support for Opportunity and Experience Providers

Signing up and getting started

• Signing up and creating my organisation profile
• Claiming my Do-it.org Organisation
• Signing in

Managing my organisation

• Editing your organisation information
• Understanding the admin dashboard

Creating content

• Virtual roles support
• Creating opportunity listings
• Editing opportunity listings
• What roles should I be listing during the current Coronavirus crisis?

Application Process

• Managing applications
• How does the application process work?

Do-it.org Support Guides Archive

Frequently Asked Questions for All Users

• I've registered interest in an opportunity. What happens next?
• What to do if you can't log in
• What do I do if I don't hear back about my registration of interest?
• Minimum system requirements
• Deleting your account

Frequently Asked Questions for Recruiters

• Why can I see content that isn't linked to our Volunteer Centre?
• I can see an opportunity in Recruiter Dashboard, why can't I edit it?
• Why can't I see opportunities in my dashboard?

Volunteer Guides - Volunteering opportunities

• ★ How to search for volunteering opportunities
• How to register your interest in an opportunity

Volunteer Guides - 'Your Do-it'

• What is 'Your Dashboard'?
• What are my 'Volunteering preferences'?
• What is my 'Volunteering CV'?
• How to update 'Account settings'

Volunteer Guides - Using Do-it.org

• Signing up
• Signing in
• Navigating Do-it.org
• How to reset or change your password

Recruiter Guides - Using Do-it.org

• Signing up
• Signing in
• Navigating the website
• How to update your email address or password
• Exporting Data

Recruiter Guides - Organisation guidance

• How to add a new organisation
• Editing your organisation details
• Joining an organisation that already exists
• Leaving and deleting an organisation

Recruiter Guides - Opportunity guidance

• Adding a new opportunity
• Editing and updating existing opportunities
• Understanding Locations
• What is an Alternative Contact?
• The Do-it Widget

Recruiter Guides - Application guidance

• Dealing with Applications
• 'My Applications' on Recruiter dashboard

Recruiter Guides - Imagery guidance

• Organisation and Opportunity Images
• How to resize images

Volunteer Centre Guides - Using Do-it.org

• Signing In
• Navigating the website
• How to change your email address or password
• Exporting Data

Volunteer Centre Guides - Organisation guidance

• How to add a new organisation
• Editing your organisation details
• Joining an organisation that already exists
• Leaving and deleting an organisation

Volunteer Centre Guides - Opportunity guidance

• Adding a new opportunity
• Editing and updating existing opportunities
• Understanding Locations
• What is an Alternative Contact?
• The Do-it Widget

Volunteer Centre Guides - Application guidance

• New email copy - 22/04/15
• Dealing with Applications
• 'My Applications' on Recruiter dashboard

Volunteer Centre Guides - Imagery guidance

• Organisation and Opportunity Images
• How to resize images

Volunteer Centre Guides - Administration and self-service

• How to add an administrator to an organisation
• How to edit or remove an administrator
• What do administration permissions mean?
• What is self-service?
• Self-service 1: Complete self-service
• Self-service 2: Joint Administration

See all 7 articles

Product Updates

April 2020

• Product Update 21 April
• Product update - 1 April 2020

PRODUCT UPDATES

• Product Update 3 March 2020