Please ensure you read this article before contacting the helpdesk. If your issue is listed we are aware of this problem and working to resolve it.
Recent changes in blue
Site Not Loading
We are currently experiencing major site issues where opportunities and organisations are not displaying on the site, and when they are the site is taking a long time to load. This is affecting all users, and causing login issues too. This issue is with our developers and is being looked into as a priority. We have now resolved this issue, but do email firstname.lastname@example.org if you're running into any problems at all - last updated 19th June 3.23pm
We have continued to improve speeds across the site, and still aim to improve overall site speeds further. We have recently also implemented a loading wheel to make it clearer when pages are still loading.
Recruiter Specific Issues
Missing opportunities in dashboard
If you are able to see an opportunity on your organisation page, but not on your recruiter dashboard, it may be that the opportunity is missing a location field due to a bug. You can fix this issue yourself by adding '/edit' to the end of the URL for the opportunity (if you have permissions to edit). If you need help resolving this issue, do contact support.
Multiple Location Removal
We are aware at the moment of a bug when trying to remove a location when multiple locations have been used on an opportunity listing, where that location has had an application made against it. At the moment, the site will not let you remove that location from the listings. The advice in the meantime is to recreate that opportunity with the locations you want set against it, and to set the bugged opportunity as draft, whilst we look into fixing this.
At the moment you can only remove the 'last' added location on opportunity listings too - we are looking at making it so that you can remove any location from the opportunity listing.