I've not heard back from a volunteer

If you've not heard back from a volunteer having reached out to them, follow these next steps:

- Double check the contact information the user has supplied on your dashboard.

- If you've been provided with an email address and your emails aren't going through, our recommendation would be to check your email sender reputation with mail testing software. We recommend Mail Tester.

- We do see that the longer volunteers are taken to be contacted, the more likely they are to either find other volunteering to do, or they're at risk of dropping out of wanting to volunteer completely. Do ensure when reaching out to volunteers that it is as quickly as you're able after you first get the notification that someone is interested in volunteering with you.


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